We all need a little help getting used to a new way of thinking, so if you’d like free pointers follows this guide, or reach us on the support portal anytime!
By default it is assumed that you are a non-professional and nothing is required except compliance with the terms of service and mandatory registration. By default, visible prices in the marketplace are for non-professionals.
Pricing differs depending upon your account status, non-professional or professional. To know more refer to terms of service.
1. Two-factor authentication
Two-factor authentication it is mandatory providing an extra layer of security. Please install Google authenticator. Without two-factor authentication, individuals register multiple times utilizing different email addresses, and phone numbers, violating the terms of service, causing an additional disturbance to customer support department. Our customer support team is constituted by trading experts whom yearly salary is higher than the average individual during his entire life.
Use Google authenticator one-time passcode after registering yourself on the app by scanning the unique barcode provided to you. Alternatively, click on send one-time code by email. Check your email before contacting us requesting support.
3. Need support?
Registered users may open support tickets on the website, login required, or by registering in the support portal.
4. Always maintain your mobile phone number updated
Otherwise, you account will not be approved, or it might cease without prior notification. A mobile phone is required for important notifications. Examples (orders accepted, change of order status, SMS live trading, red hot notifications).
5. Find your service here
The user must be logged in and registered to experiment smooth navigation on the site. Get into your service by going to your active subscriptions, or by using the menu.
6. Inactive users
An inactive registered user will be automatically removed and his account deleted according to our algorithm rules. Inactive users are worthless to any business, and a major source of issues. Please contact our competitors if you do not see added value in our services.
7. Violation of terms of service
Non-professionals users are allowed to login to their accounts from their desktop and one mobile device. You are not allowed to share your login with anyone. It is absolutely forbidden the use of VPN’s or any other form of masking IP addresses. Your account will be immediately terminated incurring in legal charges. Contact our support team before traveling.
Legislation in our country requires to know your customer (KYC) to ensure company services are not misused. The KYC procedure is to be completed by the individual or company, while opening accounts and also periodically update the same. For more information, refer to the terms of service.
Use this form to update your profile such as password, email address or mobile phone number. You can test your mobile using this form as well.
you have to be logged in to fill in the form
The company offers premium support in real-time from a team of trading experts including direct access to Vieira’s trading desk. Make sure your plan includes premium support if you’re a professional investor or trader.
Unless you’re a professional it is not required to install any software. The company offers apps for non-professionals and professionals in autonomous trading plans.
To experience the best results it is strongly recommended that you subscribe to a program instead of a single service. As an example of programs: Trading 101, Live technical Analysis, Advanced trading course and several autonomous trading plans.